Terms and Conditions

(1) Introduction:

Welcome to alsouq24, here are the terms and conditions for your use of and access to the pages of the “Alsouq24.com” website and all pages, links, tools and features written in Arabic, which is the official language of the site. Your use of the alsouq24 marketplace is your agreement to accept the terms and conditions of this agreement, which includes all the details below, and it is a confirmation of your commitment to comply with the content of this agreement of the alsouq24 company, hereinafter referred to as “we” and also referred to as “alsouq24”, in connection with your use of the site, Hereinafter referred to as the “User Agreement” and this agreement is considered effective if you accept the choice of consent

(2) Eligibility for Membership:

Membership of the site is granted only to those over the age of 18. Alsouq24 has the right to cancel the account of any member who has not reached the age of 18 with the obligation to liquidate his financial accounts immediately upon closing the account
No person has the right to use the site if his membership is canceled from alsouq24.
In the event that any user registers as a business, his business establishment shall be bound by all the terms of this agreement.
You must comply with all applicable laws to regulate online commerce.
No member or institution has the right to open two accounts at the same time for any reason, and the site management has the right to freeze the two accounts or cancel one of them with the obligation to liquidate all financial transactions related to the account before closing it.
Users, individuals and institutions, must abide by the commercial contracts concluded with the members.
No member of the site has the right to purchase prohibited, suspicious, or stolen exhibits or that violate the applicable laws of the ministries and authorities of local government trade establishments, and if this is proven, he puts himself under personal responsibility without the slightest responsibility on alsouq24

(3) Your account and registration obligations

Once you submit an application to register for membership on the site, you are required to disclose specific information and choose a user name and a secret password to use when entering the site. Upon accepting the registration request, you will be considered a member of the site and, accordingly, you have agreed to:

You are responsible for maintaining the confidentiality of your account information and password, and for determining the persons allowed to access and use your account on the site. You agree to notify alsouq24 immediately of any unauthorized use of your password or account or any other breach of your confidential information.
Alsouq24 will not in any way be responsible for any loss that you may incur directly or indirectly, morally or materially, as a result of disclosing your username or password information.
You are responsible for maintaining the use of alsouq24 in all seriousness and credibility, and you are obligated to compensate alsouq24 for any direct or indirect losses that may be incurred in alsouq24 as a result of any illegal, real or authorized use of your account by you or by any other person who obtained access keys To your account on the site, whether it is to perform services and others using your username and password, whether with or without your authorization
You agree to disclose true, correct, updated and complete information about yourself as required in the registration form with alsouq24.
Not to include in the registration card any of your contact details such as email addresses, phone numbers, any personal details, or the word “alsouq24”.
That the name of your business does not include the word “alsouq” or its logo.
Alsouq24 is obligated to treat your personal information and contact addresses in strict confidence with other members, and members are provided with your contact information only upon completion of business operations.
You will be obligated to maintain and update the registration data in order to keep it true, correct and complete, and if you disclose unreal, incorrect, not current, incomplete information or in violation of what was stated in the user agreement, the market has the full right to suspend, limit or cancel your membership And your account on the site, without prejudice to the alsouq24’s other rights and its legitimate means of recovering its rights.
Alsouq24 has the full discretion and at any time to conduct any investigations it deems necessary (directly or through a third party) and require you to disclose additional information or documents of any size to prove your identity and/or ownership of your financial instruments.
In the event that the applicant for registration represents a commercial establishment, he must provide all the required information and documents that include your trade license, other documents of the establishment and/or documents showing the responsibility of any person acting on your behalf.
You agree to provide any alsouq24 information and/or documents if requested to do so.
In the event of non-compliance with any of the above, alsouq24 management has the right to suspend or cancel your membership and block you from the site. We also reserve the right to cancel any unconfirmed and unverified accounts or transactions or accounts that have been inactive for a long period of time.

(4) Online Communication:

You agree to be contacted via e-mail, or by broadcasting promotional advertisements on the Site, and you agree that all agreements, advertisements, data and other communications that you provide electronically serve as their written counterparts, in meeting legal needs.
During your membership period, alsouq24 will send promotional emails to inform you of any changes, procedures or new promotional activities that may be added to the site.
You, as a user, have the right to confirm that you do not want to receive promotional emails, and you can opt out of receiving such messages, by clicking on the option to request not to receive promotional messages, which is available at the bottom of the promotional and advertising messages.

(5) Amendments to the User Agreement and this alsouq24 Mechanism

You know and agree that alsouq24 will notify you of any modification to the User Agreement, whereby your obligations will be multiplied or your rights diminished according to any modifications that may be made to the User Agreement
You agree that the Market, in its absolute power and without bearing any legal responsibility, may make basic or subsidiary amendments to this Agreement without requiring additional consent from you, at any time and with immediate effect, by broadcasting an announcement of the amendment on the site.
You know that alsouq24 is not an auction or a bank and does not provide similar services, and alsouq24 is a technical website on the Internet that allows buying and selling of goods between sellers and buyers registered on the site.
Membership on the site is free. Alsouq24 imposes transaction fees on sellers when their goods are sold on the site, and there are optional advertising fees if requested and used to promote goods on the site.
Sellers must pay all fees due to alsouq24 within a maximum of 30 days after completing any successful sale
The seller must duly inform the site management of any unsuccessful sale for any reason, and alsouq24 will cancel the commission charged on the commodity.
You, as a seller, have the right to cancel or refund the value of any commissions calculated or deducted on unfinished transactions
Before you offer any commodity for sale on the site, you should review the details of the specific fees that will be calculated on your operations and you must pay them immediately upon issuing the monthly invoices for your account on the site.
The site has the right to make adjustments to the transaction fees as it deems appropriate, and any adjustment will be announced by emailing you, and the adjustments may be temporary or continuous, whether they are on fees or details of shipping services, and you have to abide by them according to their terms when they are announced.
All fees are calculated in the local currency of the site of the country in which you are registered. You must pay all fees due on your operations on the site to alsouq24, in addition to any taxes or other expenses, within 30 days from the date of the invoice sent to him by alsouq24, provided that payment is made by the approved means. So
In the event that you are not obligated to pay the fees or expenses calculated on your operations on the site, alsouq24, without any legal liability, reserves the right to:

Issuing and directing an official warning to you for your non-compliance with paying the specified time
In the event that the financial dues are not paid within a maximum period of 7 days from the date of the alsouq24’s issuance of the warning, alsouq24 has the right to suspend your account temporarily or permanently.
Alsouq24 also reserves the right to take any necessary steps, including legal, in the event that you do not pay the fees incurred by you in favor of alsouq24
For accounts that are due for more than 30 days, the value of the unpaid amount will be deducted from your account in the e-wallet “account book” and you have no objection to alsouq24 doing so in accordance with the need to inform you via e-mail of the completion of the withdrawal process.
Alsouq24 reserves the right to take any necessary actions or steps, including but not limited to legal claims, to collect due fees and/or appropriate taxes and expenses.

(6) Your personal information and transaction details information

You have no objection to granting alsouq24 an unlimited, global, permanent, irrevocable, exempt from expenses, and license to use information or personal materials or otherwise, that you provided to us on the site and/or announced on the site through registration, bidding, purchasing Or during the process of displaying and selling goods, through the forms designated for communication and registration, or through any e-mail or any of the communication channels available on the site. In order to operate and promote the site in accordance with the use agreement and the confidentiality of information agreement.
You are solely responsible for the information that you have sent or published, and the role of alsouq24 is limited to allowing you to display this information on the pages of the site and through its advertising channels.

(7) Goods and information prohibited from being circulated during your use of the site

No user has the right to display any commodity that is not allowed to be traded in the market according to the regulations of the Ministry of Commerce, the Customs Administration, the Ministry of Interior and all relevant ministries such as (but not exclusively):

Medicines and preparations not licensed by the Ministry of Health
Explosive materials and firearms
Animals, domestic and terrestrial organisms, birds or their members
Religiously illegal goods
Spiritual drinks, liquor, intoxicants, tobacco of all kinds, and narcotic medicines
Pirated and non-original software and CDs
Porn videos and any porn related software
Materials prohibited by law
Illegal products of animal origin
Registered National Historic Documents and Artifacts
Bonds, including shares, sukuk, customs bonds or any financial instruments
Services and public advertisements for websites or companies
A piece of art that is prohibited from being exported outside your country
Antiquities and artistic treasures as stipulated in the laws.
Any damaged, forged, invalid, counterfeit goods or that, through their use, may cause harm to users of another site in their interests and health.
Fresh foods, chemicals and gases
Any goods that have been officially or unofficially announced by any relevant government agency that they are not allowed to be sold, imported or used, whether before or after their display on the site, and the site has the right not to allow their display even if it is the responsibility of the seller

(8) Prohibitions when displaying merchandise

Display fake goods
Displaying counterfeit goods for internationally or locally registered brands
Displaying goods that are stolen, of unknown origin, or that do not have an official selling license
Publishing inappropriate information, content or news within the well-known customs and traditions
Disseminate information (in our assessment) that is false, fraudulent, inaccurate, misleading, defamatory, slanderous, intimidating or disturbing
Post comments, questions or answers that are not factual in nature, including but not limited to, racist comments, use of profane language,
Inclusion of information or goods that infringe the intellectual property rights of a third party and other property or right of confidentiality.
Post dirty or obscene information, including but not limited to pornographic information and any information (we consider to be inappropriate).
Publishing information (in our opinion) bearing a critical political opinion or content that harms the public interest.
Publishing any information, content or listing goods that (in our opinion) infringe on local culture, religion or traditions.
Transmitting information or content or listing goods (in our opinion) that may not be in compliance with Islamic Sharia laws, provisions, principles, values, ethics and traditions.
Publishing information or content or listing goods (in our view) that may threaten national security.
Post information or content or list merchandise (in our opinion) that includes or encourages gambling.
Using provocative or inappropriate words when offering goods for sale by using this type of words in product names or titles, with the aim of attracting attention or directing members to your goods.
Prohibited actions during on-site operations:
- Not making the payments you owe for the goods you have purchased, unless the seller changed the specifications of the goods or there were developments after you bid, or a clear typographical error occurred.
- Non-delivery of an item purchased from you as long as the buyer abides by the stated terms.
- Attempting to complete deals outside the site for goods offered within the site’s auction or offered for sale on the site without registering it as a successful transaction regardless of the method of delivery and payment
- Using the communications resulting from purchases or sales on the site, to accomplish sales deals on other goods directly or indirectly from other sites via e-mail or other means of communication
- Claiming not to sell the goods, at a time when alsouq24 sees from its point of view that it was successfully completed in accordance with the user agreement and the terms of the site.
- Manipulate or attempt to manipulate the site in any way, including the prices of any goods or services on the site, either on your own or with the help of another party or user
- Dodging and manipulating the site’s fee structure and billing process, or alsouq24-owned fees.
- Carrying out any act that would violate the systems for maintaining the confidentiality of the site’s information and data, or the disclosure or use of any data or information for any reasons or actions not related to alsouq24
- Transferring your account on the site and user name, to another party without informing the site administration and its approval of this procedure
- Distributing or advertising of illegal or high volume communications, or hierarchical chain letters.
- Distributing any harmful software such as viruses, Trojan horses, time bombs, or any similar software or technologies that may harm the site, or the interests and property of users of the site, and whoever proves this work bears all financial and moral compensation without any responsibility on alsouq24
Create a claim on alsouq24 or cause total or partial loss of the services of Internet operators or any other providers.
Doing any work that may or may impose (in our view) huge unjustified burdens on our infrastructure and employment policy.
Interfering or attempting to interfere to affect the workflow of the site.
Attempting to take over another user's account or commit any fraud on the site or other user accounts and domains.
Export or re-export any tools related to the site, except for what is stipulated in the laws regulating export in any of the legislation in force in such matters.
Reproduce, modify or distribute any content on the Site or otherwise violate copyright or trademark infringement.
Violate any laws, provisions, regulations, guidelines, third party rights or alsouq24 contracts.
Harming alsouq24 by using the granted market services, my wallet service, or other features or contracts, or terms and conditions related to alsouq24, which are presented on the site from time to time.

(9) You undertake, declare and warrant that you

You are 18 years or older
That you have the authority to obligate the institution “if you are a representative of an institution”
You are the only and legally exclusive beneficial owner of all materials of any kind that you wish to offer for sale on the site, and that you have proof that you have the right and authority to trade and display these materials.
You will comply with all applicable local and international laws in this regard, as well as the applicable provisions regarding the use of the site.
The information and description of the goods that you will publish on the site for the purpose of sale are true, accurate, detailed and illustrated.
To operate within the site's policy of maintaining the privacy of contact information and communication, you will not disclose the details of your contact information and addresses, including phone numbers, postal addresses, electronic addresses, anywhere on the site, including forms, forum and details merchandise or through any features of the website's e-mail.
You will not use your information obtained through the communications necessary to complete any transaction on the site for the purpose of completing additional sales outside the site or through another site.
You will not collect your information about other users, including their e-mail addresses and other means of communication.
You will not disclose or publish any personal information about users, or use it in a way that (in our opinion) may violate their confidentiality, privacy and applicable laws.

(10) Copyrights

All content on the site, including but not limited to text, graphic designs, logos, button icons, icons, audio clips, digital downloads, aggregate data and electronic software, is the property and rights reserved to either alsouq24 or its users, the creators of such content and its authorized representatives. They are protected by copyright, trademark, intellectual and creative property rights and laws.
The contents collected on the site are the exclusive property and rights reserved to alsouq24, and are protected by copyright, trademarks and intellectual and creative property rights and laws.

(11) Trademarks:

alsouq24 and proprietary logos, and other words and logos on the Site, are protected by international trademark and other intellectual property rights and laws.
alsouq24 trademarks may not be used for products or services outside alsouq24 or that would degrade its value and credibility. All other non-alsouq24 trademarks appearing on the Site are the property of their respective owners, who may or may not be affiliated with, associated with, or sponsored by alsouq24.

(12) Alsouq24 damage

Any problems of any kind in violation of this User Agreement must be reported to alsouq24.
If you believe that your intellectual property rights have been infringed, you must report this to alsouq24.
If Clause No. 2 above is established, alsouq24 may resort, without prejudice to its interests and rights, to limit, suspend or block a user's access to a site and/or cancel his membership on the site, or remove his content on the site.
Alsouq24 may also take technical and/or legal steps against users who create problems or legal claims of any kind, such as violating the intellectual property rights of third parties or dealing in improper ways with this User Agreement or our contracts.
It is prohibited to display the addresses of links to other sites outside alsouq24, even if it pertains to the commodity displayed on the site, and bears the display of the address on any damages that may result from the entry of viruses or harmful software, whether to alsouq24 or any of its users.

(13) Buyer Protection

Alsouq24 has a “Buyer Protection Program” that aims to help buyers ensure that their purchases are protected from fraudulent sellers on the site.

In the event that the buyer purchased goods and did not receive his goods, or if he received goods that differ from the specifications offered, or their value differs from what was mentioned on the offer page, then the buyer can request protection according to the Buyer Protection Program. This program includes a clause that allows him to recover his money from the seller for the value of the goods only. In order for the buyer to benefit from this program, he must file a complaint by e-mail to alsouq24 within 48 hours from the date of receiving the non-conforming merchandise, mentioning all the necessary details related to the process.
After alsouq24 management receives the sent communication, the necessary will be done to verify the situation and its details, and in the event that it is determined (by alsouq24) that the seller is the one who deliberately defrauded the buyer, alsouq24 will follow up on the seller and request the return of the buyer’s money within the site policy and what the management deems alsouq24 is appropriate based on the specifics of each case.
To complement what was mentioned in No. 2 above, alsouq24 may resort to suspending, canceling or blocking the seller’s access to the site and/or canceling his membership, and the site has the right to charge the seller the costs of compensating the buyer and shipping and delivery costs according to (the shipping policies and any additional fees), and alsouq24 reserves the right to take additional steps if necessary, including legal steps
Shipping fees for return orders:

1) In the event that the return was due to an error borne by the seller or a problem with the product sent

A - If the buyer objects within 14 days of receiving the order (the protection period provided by alsouq24)

The seller bears the shipping fees paid to ship the item to the buyer
The seller bears the shipping fees for returning the item to him

B - If the buyer objects after 14 days of receiving the order (only if the return of the product is approved)

Buyer is responsible for the shipping fees paid to ship the item to him
The seller bears the shipping fees for returning the item to him

2) In the event that the return was due to the buyer’s mistake and the product is still in its original condition without opening it

A - If the buyer objects within 14 days of receiving the order (the protection period provided by alsouq24)

Buyer is responsible for the shipping fees paid to ship the item to him
The buyer bears the shipping fees for returning the item to the seller - if the buyer objects after 14 days of receiving the order (only if the return of the product is approved)
Buyer is responsible for the shipping fees paid to ship the item to him
Buyer bears the shipping fees for returning the item to the seller

(14) Returned goods

Alsouq24 and any of its affiliated companies have the right to dispose, destroy, liquidate or auction any of the seller’s affiliated goods/products as it deems appropriate, within sixty days after receiving them from the shipping company in the event that these products/goods are not received from the buyers For any reason, provided that the seller is notified of the mentioned products/goods that have been returned by sending a message to the e-mail provided by the seller and the seller did not take the necessary measures to receive them. This paragraph is an express authorization to alsouq24 to destroy and / or display the products in the liquidation of any products / goods mentioned above and without any objection from the sellers and without any liability arising from the market company. Moreover, the market has the right to deduct from the seller's account or claim any fees or amounts that it may incur through the destruction and/or liquidation of the above-mentioned goods.

(15) Alsouq24 Responsibility:

The site is just a channel of communication, where users can meet and interact with each other with the aim of buying and selling goods.
Alsouq24 does not sell or buy goods, and it cannot be a party to any transaction and is not obligated in any way whatsoever on behalf of any of the seller or buyer users of the site.
Alsouq24 does not guarantee that the buyer or seller will complete the transaction or the seller accepts to return or refund the price.
You will not hold alsouq24 responsible for the users for the content, actions, reactions, merchandise or information they offer.
Alsouq24 is not responsible for not complying with or concluding a contract between (users, nor is it responsible for transferring legal ownership of goods from the seller to the buyer). As the contract for the sale of any goods will be bilateral between the seller and the buyer. Alsouq24 has no right, authority, or interest in any goods at any moment, and alsouq24 has no obligation or claims regarding those goods for which a contract is concluded between the seller and the buyer.
Alsouq24 is not responsible for any unsatisfactory or late performance by either party, nor for any losses, malfunctions or delays, due to unavailable or delayed goods.
Alsouq24 is not required to mediate or resolve any dispute or problem between users.
Alsouq24 does not control and does not guarantee the quality, safety and legality of any advertised merchandise, nor does it control the sincerity of users in terms of content and what they include in the description of their goods, nor the ability of sellers to market their merchandise, nor the buyer's payment for the goods.
Alsouq24 does not guarantee the quality specifications, nor their value, nor the extent of their popularity in alsouq24. It is the responsibility of the seller and the buyer to check all the goods before selling them.
Alsouq24 is not a supplier or manufacturer of any kind of goods sold or bought on the Site.
Alsouq24 does not represent or guarantee the specifications of users in terms of their legitimacy, credibility and identity.
Alsouq24 is not responsible for the level of security of any links outside the site, and if the link address is displayed on the pages of alsouq24, its goods are displayed on the pages of third parties, and alsouq24 does not guarantee that it is free from viruses or any destructive means, you know and agree that alsouq24 is not responsible about the content or existence of such websites.
Users shall alone agree among themselves on the method, terms and conditions of delivery, payment, among themselves, as alsouq24 does not bear responsibility in such arrangements.
Alsouq24 shall not be liable for any claims arising from errors or negligence, whether they occur to some extent or from a third party.
Alsouq24 excludes from its guarantees, terms and conditions any financial losses, defamation of reputation, and any special damages arising from your misuse or inability to use the Site, and the Market shall not bear any responsibilities or claims in such cases.
You release Alsouq24 and/or any of its officials and representatives from any claim, dispute, costs, damages, liability, and any direct loss to any party arising out of the act of users of the Site, and you in particular waive any claim in accordance with applicable laws In this regard.

(16) Confidentiality:

Alsouq24 takes measures (physical, organizational and technological) to protect against unauthorized access to and preservation of your personal identification information. Knowing that the Internet is not a secure medium, and the confidentiality of your personal information cannot be 100% guaranteed.
Alsouq24 will provide your contact information “mobile or e-mail to the second party to complete the transaction in order to communicate between the two parties to complete the shipping and payment process.
Alsouq24 has no control over the actions of any third party, such as other internet pages linked to this site, or third parties claiming to represent you or others. You know and agree that alsouq24 may use your information that you provided to it, in order to provide services to you in alsouq24, and to send you marketing messages, and that the confidentiality contract on this site controls the collection, processing, use and transfer of your personal identity information.

(17) Breach of the User Agreement

Alsouq24, according to the User Agreement and according to the law, may immediately and without liability to limit your activity, remove your bids in auctions, cross out your listings for sale, and warn other users about your activities, and alsouq24 may also resort to a temporary or permanent suspension, limitation or withdrawal of your membership and/ or limit or cancel your access to the Site without prejudice to its other rights and legitimate means of recovering your rights if:

If you violate the usage agreement
If alsouq24 cannot document any of your information provided to it.
If alsouq24 determines that your activities may cause you or other users and alsouq24 to have legal problems.
Alsouq24 may resort “according to its assessment” to reinstate the activity of suspended users, as the user who has permanently suspended his activity or withdrew his membership, may not be able to register or attempt to register in alsouq24, or use the site in any way, whatever the circumstances, until he is allowed re-activity in alsouq24. However, if you violate this User Agreement, alsouq24 reserves the right to recover any amounts owed to alsouq24 by you, and any losses and damages you caused to alsouq24 has the right to take legal action and/or resort to the courts and law to file a criminal case against you as alsouq24 deems appropriate.
Your or others' breach of this User Agreement does not obligate alsouq24 to waive its right to take appropriate action for such and other similar breaches. Alsouq24 does not guarantee that it will take action against all violations of this User Agreement.

(18) Bid and buy

All bids (according to the auction format) (the bids) and all purchases according to the “buy it now” (purchases) format on the site, is an obligation on your part to complete the purchase of the goods that you bid on or that you purchased, if you offered the higher price on the goods and the seller agreed to that You become the “winning buyer”, you then have to complete the transaction with the seller legally and legally, and you are not entitled to withdraw after you have won the auction and it has ended. In order to be qualified and classified as the winning buyer in the auction, alsouq24 sets the following priority controls:
- Price: The highest bid price is always ahead of the lowest price.
- Quantity: bidding for the largest quantity among bids at the same price is superior to others.
- Time: When the bidding is at the same price and the same quantity, then the time factor outweighs, so whoever bids his price first wins the deal.
There will be one winner per auction. Alsouq24 has the right not to accept your winnings
Alsouq24 has the right to refuse or cancel auctions, whether or not they have been won
If you are a winning buyer, you can double the amount or quantity of your bid or purchase, provided the seller agrees to the increase, but you cannot reduce, buy, withdraw or cancel the bid amount or volume. You agree to be bound by the terms of sale in the event that you bid or buy, as long as the specifications of the goods and the terms of sale have not been violated according to the user agreement and in accordance with applicable laws.
The winning buyer must contact the seller within 48 hours of the auction closing or completion of the purchase.
The buyer should add a fair evaluation of the seller immediately upon receiving the item
You agree not to make false bids or purchases on the site, nor to use a false name or any false personal information, or use a credit card to others without authorization to bid or buy, as alsouq24 has the right to take appropriate legal measures to sue anyone who frauds of this kind.

(19) Selling and Sponsoring Auctions

As a registered member of the site, you can list goods for sale on the site in accordance with the applicable laws, and the lists of listed sales must include specifications, designs and pictures that describe the displayed goods, and they must be displayed properly, and you are prohibited from doing deals outside the site, by advertising For your phone numbers or e-mail in the listings on the site, and this is a violation of the terms and conditions of the user agreement. The specifications of the offered goods must be real and current, and if they are not, you agree to return the amounts paid in the goods to their owners. You agree not to include specific merchandise many times under the “Buy Now” heading and alsouq24 has the right to remove duplicate listings from the site. You must ship the goods to the winning buyer within 48 hours from the date of completing the sale and you must deliver it in a decent commercial way, whether paying the price of the goods through the account book or through the cash on delivery (COD) feature, and you must document the identity of the winning buyer as it is Agreed upon between you. If alsouq24 considers that you have carried out a fraudulent operation on the site, it will take all necessary measures to limit or cancel your access or membership from the site. Once the auction is closed, alsouq24 contacts both the seller and the buyer and informs them of the information related to how they communicate with each other, with the aim of completing the transaction, and that one of the parties is prohibited from using the information given to it for any purpose other than completing the transaction that was made through the site.

(20) Providing feedback

Alsouq24 encourages buyers and sellers on the site to give feedback about each other after completing each sale, this will help all users to identify potential buyers and sellers, and your information will be displayed with the user ID on the site, and you agree not to publish information Feedback containing racist attacks, cultural derogation and any sarcastic comments. Posting of feedback information for the purpose of promoting off-site sales is prohibited. In the event that you continue to receive negative feedback, alsouq24 will proceed to cancel your membership on the site.

(21) Cancellation of access and/or membership:

Without prejudice to its other rights and legitimate means to recover its rights, alsouq24 may suspend or cancel your membership and/or your access to the Site at any time, without notice, for any reason, and without limitation, and may terminate this User Agreement.

(22) No Warranty:

Alsouq24 provides for its website and services a sale on what the goods are, and as they are available, without their approval and without warranty, neither esoteric nor apparent, including title deed, validity for use, quality, safety and authenticity, as Alsouq24 does not guarantee its accuracy, reliability and completeness, nor does it guarantee The information, text, designs and means of communication used through the website. Alsouq24 does not guarantee the repair of faults and does not guarantee that the site is free of viruses and any other things that could harm users. It is the nature of communication via the Internet that the information in it is vulnerable to access and corruption and cause delay. The site may from time to time be subject to unavailability due to malfunctions, maintenance and development, you agree that Alsouq24 is not obligated to support the site, and you publicly agree to your visit to the site and bear your own risks.

(23) Defining the responsibilities

As permitted by law, alsouq24 and its employees, directors, agents, commission partners, affiliates and processors will not be liable for any direct loss or malfunctions arising from your use of the Site. If you are not satisfied with the site or any of the contents of its materials, the solution is not to continue using it, moreover, you agree that any unauthorized use of the site and its services, due to your negligence, will cause harm to alsouq24, and therefore alsouq24 will then have to resort to the terms and conditions of the user agreement .

(24) Security:

You agree to provide security to alsouq24, its directors, employees, agents, and suppliers and to protect them from any damage that may be caused to them as a result of claims, losses, malfunctions, costs and expenses, caused by your violation of the User Agreement or your breach of any law, amendments or infringement of the rights of third parties.

(25) Relationship and notifications

None of the terms of the User Agreement includes a reference to the existence of a partnership between you and alsouq24, and you have no authority to bind alsouq24 in any way, and that any notices you wish to send to alsouq24, you must send it by e-mail, provided that alsouq24 responds to the e-mail. You know and agree that any notices sent to you by alsouq24 will be announced on the Site or by the email you provided us during the registration process, and you are supposed to receive it 72 hours after sending. We may send you a notice by regular mail to the address you have provided us and it is assumed that it will reach you 7 days after dispatch.

(26) Transfer of rights and obligations

You hereby grant alsouq24 the right to transfer part or all of its rights, benefits, obligations and responsibilities, to other parties it works with, without the need to refer to you, according to the terms of the User Agreement, and alsouq24 is obligated to notify you of such transfers if they occur as well as by publishing on the site, while you do not You may transfer your benefits, rights and obligations to a third party without prior written permission from alsouq24, subject to the terms and conditions of the User Agreement.

(27) general information

If any clause in this User Agreement is invalid, voided, or for any reason no longer effective, such clause shall not invalidate the remaining clauses in the Agreement. This agreement (which is amended from time to time according to its terms) sets out all the broad lines of understanding and agreement between you and alsouq24, taking into account the following:

No person who is not a party to this User Agreement has the right to impose any terms or conditions therein.
If the User Agreement is translated into any other language, whether on the Site or in other ways, the Arabic text thereof shall prevail.
Alsouq24 is not responsible for the correctness of the translations made automatically using the automatic page content translation technology.

(28) Governing Law and Legislation

This User Agreement is governed by and drafted according to the law of your country, and is completely and completely subject to the legislation in force in the courts of your country, this paragraph is an alternative to be resorted to in the event that this User Agreement expires or is canceled for any reason.

(29) Perfume Listing Policy

Sample perfumes (bottles that usually contain small amounts of fragrance used to provide consumers with free samples) are not permitted to be listed or sold on the Site. Any perfume that has any or all of the following will be considered as a sample perfume:

Comes from the original manufacturer as a sample bottle of perfume (for inspection, dealer-to-dealer sale) from the original designer of the perfume. – Comes in a different packaging box as the packaging from the user himself (usually the perfume sample bottle is wrapped in a plain box of one color)
The perfume comes without the bottle cap inside the box.
Some sample perfume bottles have the word “tester” or “demonstration” on the bottle. The box is described as “not for sale”

Make sure your perfume items follow the above policy. If you are not, your offer may be removed immediately without notice and you may be subject to another set of actions such as restrictions on your sales and purchases privileges and suspension of your account.

(30) Terms and Conditions of Warranty:

The warranty is not valid unless the serial number of the commodity is present. The seller reserves the right to cancel the warranty if it is found that the buyer has modified or removed the serial number of the item after purchasing it.

Upon the validity of the guarantee, the seller's duties and obligations are summed up in repairing or replacing the damaged part of the commodity, compensating the buyer in part/or the total amount that the buyer paid for the commodity and the compensation shall be according to alsouq24 price of the commodity.

The maintenance covered by the warranty must be carried out inside the maintenance center approved by the seller. As for the attempt to maintain the commodity outside this center, the warranty will be completely voided, and the seller is not responsible in any way for compensating the buyer for the damaged commodity as a result of this maintenance, nor is he responsible in any way for any Claims or damages that may arise from maintenance outside the maintenance centers approved by it. The warranty must be done at the authorized service center of the seller. The warranty is considered void if any type of maintenance is attempted outside the authorized center, and the seller is not responsible for any damages, compensation or claims resulting from the maintenance of the commodity outside the intentional center for maintenance.

Maintenance or even replacement of goods that are carried out in accordance with the terms and conditions of the warranty does not and will not be considered or lead to the renewal of the warranty period. Maintenance or replacement in any way is not considered a renewal of the warranty period that was granted to the buyer with the commodity.

All of the following are excluded from the warranty:

Periodic inspection, general maintenance, repair and replacement of parts of the commodity that malfunction as a result of the normal use of the commodity, in addition to other consumable parts such as batteries, cables, headphones, lights and other parts of the commodity that are normally consumed.

Wrong use, which includes - but is not limited to - malfunctions arising from the buyer's failure to know the correct way to operate the commodity, or attempting to operate it in contravention of the seller's or manufacturer's policy, in addition to faults resulting from the use of any accessories that are not approved to be used with the commodity.

Any malfunction that arises as a result of an error in installation or installation that results in a breach of the instructions contained in the user manual or those given by the seller to the buyer when purchasing the commodity.

All malfunctions resulting from various accidents such as lightning strikes, acts of God, floods, civil disturbances or other causes that are beyond the control of the seller and cannot be controlled.

Malfunctions that result from modifications to the commodity to conform to international or local standards in all areas where commodities are sold that were not originally designed to operate in them.

Batteries malfunctions resulting from excessive charging or any other reasons in which the general instructions for use found in the user manual have been violated, in addition to the buyer erasing, removing or modifying the serial number of the commodity or if the serial number of the commodity cannot be read.

Battery malfunctions that arise from the use of chargers that are not compatible with the commodity or that are not approved to work with the commodity by the manufacturer of the commodity, or in the event that parts of the battery have been broken or tampered with.

This warranty is not transferable from one person to another, as it will be the only means through which the buyer can benefit from the services of the seller or his authorized maintenance centers that are contained in the warranty document, which will be responsible for any explicit or implicit breach of any of the terms of this warranty.

Legal Liability: The Market is not responsible in any way for any loss of information that may be stored/reserved on any of the goods that are being maintained or replaced.

(31) Warranty extension terms and conditions:

Mechanical or Electrical Covering:

Under the warranty, the seller is fully responsible for the repair of the goods during the warranty period, and in the event that the repair is not possible for technical or economic reasons, the seller is obligated to return the full sums of money or pay the costs of replacing the goods.

Mechanical or electrical damages that are excluded from the warranty:

Mechanical or electrical damage caused by a manufacturing defect that led to the manufacturer's recall of the commodity.
There is a valid warranty from the manufacturer.
External damages or gradual deterioration of the commodity's performance.

What are the external damages covered by the warranty (shocks / liquids and moisture / cracked screen):

The warranty covers damage caused by external causes such as liquids, humidity, natural weather conditions and other external causes, and the seller is fully responsible for repairing the goods during the warranty period.

The warranty is not valid in the event of damages caused by:

Use of accessories that are not compatible with the product.
Not following the manufacturer's instructions.
Implementation of any routine services such as maintenance, dismantling or cleaning.
The use of the commodity by a person other than the owner or a member of his family.

The maximum amount paid for repairs or refunds falls within the commodity purchase price range and in the case of refunds, the financial value decreases with the period of consumption of the commodity

(32) Shipping/Cancellation/Exchange/Return Policies

Each seller has to add his own policies, regarding shipping, cancellation, exchange or return. Alsouq24 does not bear any legal responsibility regarding the content of these policies, and these policies must comply with the law of online sales in the country in which the seller lives.

(33) taxes

Each seller must add his products including value-added tax in accordance with the value-added taxes of his country. Alsouq24 does not bear any legal responsibility for the seller's tax clearance.

(34) commission

Alsouq24 calculates commission after each successful sale of 2%. As for the commission of electronic payment companies approved in Europe, such as paypal, stripe, Sofort, it is: 1.4% + 0.25 € calculated after each successful sale.

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